I'm incredibly grateful for my experience at Northpoint Recovery. If I ever found myself needing treatment again, I wouldn't hesitate to return.
The facility was clean, well-maintained, and welcoming. The outdoor courtyard provided a relaxing space to soak in the sunshine and socialize. The food was good overall, and I especially appreciated that they accommodated my vegetarian diet. I did experience one issue involving a food allergy after I was mistakenly served something containing an ingredient I couldn't eat. While that was understandably concerning, the kitchen staff immediately apologized, investigated what happened, and followed up to help prevent it from happening again. Their compassion and willingness to address the issue showed me they genuinely care about patient safety.
The activities were thoughtfully planned, and I especially enjoyed the yoga classes and walks around the nearby reservoir. The process groups and educational sessions helped me reflect, grow, and build practical skills that I continue to use today. They created a space where I felt safe being honest, learning from others, and challenging myself. The nurses were wonderful, the counselors were knowledgeable and supportive, and the behavioral health techs consistently went above and beyond. Several staff members shared they are in recovery themselves, and their passion for helping others was evident every day. A special thank you to James, whose kindness and willingness to help made a real difference during my stay.
One area I could see improving is the discharge planning. Unfortunately, the case managers were balancing a large caseload, which limited the amount of time they were able to spend with each patient. I think adding another team member would make the transition home even more seamless and personalized. I also noticed some inconsistencies in communication. At times, different staff members provided different answers to the same questions, and one of my personal belongings went missing after being placed in what I understood to be a secure storage area. While that was disappointing, it didn't outweigh the overall quality of care or the lasting impact the program had on my recovery.
No organization is perfect, but I truly believe Northpoint is one of the best. I will always be grateful for the care I received and the genuine connections I made there. I would wholeheartedly recommend Northpoint to anyone seeking help.
To be completely honest, this place had truly changed my life. All the staff including techs, nurses, counselors, psych, and providers are incredible and go above and beyond to provide support, knowledge, and help through the whole process they are absolutely incredible. I cannot thank them enough. I have met so many incredible people and have had the honor to call so many my best friends and family. I love the support of the community that you create and become a part of. Thank you northpoint
I had the absolute BEST experience I could have ever hoped for at Northpoint. Every single staff member (techs, nurses, medical providers, even the kitchen staff!!!) was so kind, caring, and patient. the groups and classes were genuinely so valuable to my time in rehab and the curriculum about addiction was super helpful and interesting. The environment that was cultivated was very much a close knit community, all the patients are so kind to each other and supportive and inclusive. Also, the food was really good which is so important. I really cannot speak highly enough of this place! If you’re ready to get your life back, go to Northpoint! (They allow methodone and suboxone and they let you smoke cigs/vapes/etc. This was important to me when I was deciding where to go)
This was my 1st rehab experience. I felt like the staff was great. Intake, nurses, therapists, techs, everyone involved. The group learning was very informative. I felt safe, heard and encouraged. The food and rooms were nice. The clients were all walks of life. The experience was overall a good.
I had a really positive experience at Northpoint Rehab Rehabilitation. The facility was always clean and well-maintained, and the food was honestly delicious—way better than I expected.
The staff was amazing and clearly cared about everyone there, even though they were understaffed at times. The counselors were also incredible and made a big impact on me, despite being stretched thin themselves.
I learned a lot during my time here and feel better prepared to move forward and apply what I’ve learned to my new life. I’m truly grateful for the sup