Reflections

Those struggling and/or in need of help, Reflections is the perfect place. Reflections is differentiated in a few ways. First, their approach is holistic; it's about more than just getting sober. The program includes reading and educational sessions, group discussions/therapy, individual therapy, and a personalized recovery plan. The professionals at Reflections are fantastic with a wide range of issues, including co-occurring disorders. And my program was tailored to involve my loved ones as much or as little as I preferred. Second, as much as it's possible, it's a fun and enjoyable experience. The food is phenomenal, the facilities are beautiful and well-maintained, and the environment is friendly and collegial (with both staff and fellow residents). Third, and most importantly, Reflections is one of the (if not the only) independently owned facilities in the area. This means that staff optimizes around what's best for the resident, and not what's just best for insurance. They truly care about each individual far more than the bottom line, which is apparent in both treatment issues as well as collaborative payment/insurance resolutions. I have two pieces of constructive feedback. One, I recommend stronger communication channels and coordination between the clinical staff and the operations team. I can only imagine how challenging it is to handle the ever-shifting complex operations at Reflections (e.g., living arrangements, staffing, scheduling, speakers, unforeseen individual needs), so it's no easy task. But occasionally there was some confusion on schedule changes with session content and/or timing. However, we were able to quickly resolve these issues as they were raised. And second, my arrival/onboarding was a bit scattered and piecemeal. I did arrive last minute, and my situation was unique (as previously discussed with staff, I moved between the McClay and Simmons facilities after a couple of days). But I would recommend that one staff person be assigned the holistic onboarding process that's completed/reviewed as the resident is acclimating to the program. Those two issues are minor, but I wanted to be comprehensive in my feedback. I built very strong relationships there, ones that I continue to value and maintain months later. I get together with my fellow residents, and I love seeing staff members at meetings and events around the Bay. I feel like I have a new lease on life. I am not happy that I spent time in a facility such as this, but it being necessary, I am thrilled that I chose Reflections for this brief chapter of my (new and much improved) life.

I am a counselor, interventionist and recovery coach. I have placed more clients at Reflections than any other facility and my work spans through the US. This last client actually stayed 90 days. It was the most incredible experience to not only work with the staff but to watch the transformation of someone who had suffered with their addiction for decades. Thank you to everyone at Reflections who continues in the trenches to not only help people recover but save lives. Until next time Monique Cook Coach for Recovery

are you wondering if you should go to Reflections? are you scared? trepidatious? worry no more, take my word for it, this is gonna be the best decision you have ever made! the only thing better than the program is the dedication and love you will get from the staff! truly outstanding. facility is top-notch, you are going to be swaddled in cozy blankets and provided with 3 amazing meals designed to aid in your recovery. yes, i went from eating 0-1 times a day to 3 times a day and lost 20 lbs in 30 days there. i will also highly recommend using the exercise area before your day begins, getting outside on walks with Michael and the Crowe, and taking advantage of all the van rides that will introduce you to various support groups. the teams' focus on aftercare is outstanding and will set you up for success when you leave treatment. i went from giving up everything for one thing to giving up one thing in order to have everything. :) :) :)

Reflections is an incredible recovery center. The amenities are fantastic, and the location in Novato is prime for recovery as the Marin county sober community is one of the best in the world. Most importantly, the staff are incredible. The medical staff are extremely well qualified, and helpful. The clinical staff and PAs provide the best care and guidance I’ve ever received. Even their chefs are great, and the food they prepare is amazing. This facility and all of it’s employees are truly commited to helping their patients succeed in sobriety, and recover physically and mentally. All while providing a safe, healthy environment where you can tell the people around you really care about what they do. They give you the tools and knowledge to you need to get clean and stay clean, while also promoting healthy habits you can maintain after leaving. I will forever be thankful to them and consider myself lucky to have been a patient there.

I am a licensed California criminal defense attorney and have been working with Reflections dual diagnosis rehabilitaiton program for many years. They absolutely save lives through their strong residential and aftercare programs. Their facilities are cutting edge with devoted, professional and caring staff who do everything in their considerable power and knowledge to show addicts and alcoholics a different way to live. Highest Marks.