Reflections

I had a wonderful experience at Reflections, McClay. The peaceful, scenic setting and beautiful home created the perfect environment to focus on recovery. The program was comprehensive and tailored to my needs, with a dual-diagnosis approach that made all the difference in my progress. The therapists were skilled, attentive, and continually adjusted my plan for the best results. What truly stood out was the staff—everyone from admissions to the PA’s, therapists, and nurses was compassionate, professional, and genuinely invested in each patient’s well-being. They created a warm, supportive, and nonjudgmental environment that felt like a home away from home. I’m deeply grateful for my experience and can’t recommend Reflections enough.

I am offering my highest and unqualified recommendation for Reflections Dual Diagnosis Rehabilitation facilities in Novato, California. The staff is highly experienced and very professional and offer personalized services customized for each individual. The facilities are well appointed and comfortable and the program only treats six individuals at a time. There is a blend of individual and group therapy that proves very effective and rewarding. I believe they handle a complex and challenging subject matter in a compassionate manner with a high degree of success.

Reflections saved my life. The entire program is incredible. The staff is truly amazing, the owners, the directors, the nurses, the program managers and assistants, the chefs, every single one of the takes time to personally care about each of clients individually, we are seen and heard and they truly love and care about us as people. Even in life after reflections I know I can call any time day or night if needed, they will remember me and help me even if it’s just a moment where I only need someone to listen. There is no other program like this and they go out of their way to really strive for the success stories the first time around. And if it takes another round they ensure you are a priority and know it’s a matter of life or death . They will do everything in their power to save your life and make a person want to be saved. And the bond you form with your roommates can last a lifetime. Mine have become my family. I will forever owe the life I have today which is happiness and loving myself to Living at Reflections. If anyone is suffering from any type of addiction or mental health illness this is the place to find yourself again, the person you deserve to be and love. And you’ll never have to feel alone ever again. I am forever thankful, grateful and so very blessed to be an alumni.

Reflections is a wonderful place to find your path to recovery. The attention and care is superb. The staff truly cares about you and your success in recovery.

Those struggling and/or in need of help, Reflections is the perfect place. Reflections is differentiated in a few ways. First, their approach is holistic; it's about more than just getting sober. The program includes reading and educational sessions, group discussions/therapy, individual therapy, and a personalized recovery plan. The professionals at Reflections are fantastic with a wide range of issues, including co-occurring disorders. And my program was tailored to involve my loved ones as much or as little as I preferred. Second, as much as it's possible, it's a fun and enjoyable experience. The food is phenomenal, the facilities are beautiful and well-maintained, and the environment is friendly and collegial (with both staff and fellow residents). Third, and most importantly, Reflections is one of the (if not the only) independently owned facilities in the area. This means that staff optimizes around what's best for the resident, and not what's just best for insurance. They truly care about each individual far more than the bottom line, which is apparent in both treatment issues as well as collaborative payment/insurance resolutions. I have two pieces of constructive feedback. One, I recommend stronger communication channels and coordination between the clinical staff and the operations team. I can only imagine how challenging it is to handle the ever-shifting complex operations at Reflections (e.g., living arrangements, staffing, scheduling, speakers, unforeseen individual needs), so it's no easy task. But occasionally there was some confusion on schedule changes with session content and/or timing. However, we were able to quickly resolve these issues as they were raised. And second, my arrival/onboarding was a bit scattered and piecemeal. I did arrive last minute, and my situation was unique (as previously discussed with staff, I moved between the McClay and Simmons facilities after a couple of days). But I would recommend that one staff person be assigned the holistic onboarding process that's completed/reviewed as the resident is acclimating to the program. Those two issues are minor, but I wanted to be comprehensive in my feedback. I built very strong relationships there, ones that I continue to value and maintain months later. I get together with my fellow residents, and I love seeing staff members at meetings and events around the Bay. I feel like I have a new lease on life. I am not happy that I spent time in a facility such as this, but it being necessary, I am thrilled that I chose Reflections for this brief chapter of my (new and much improved) life.